When Carlo joined the company in 2025, SAIP already had solid quality foundations: ISO 9001:2015, consolidated technical expertise, over 40 years of experience. But the market moves fast. OEMs demand full traceability, Oil&Gas requires specific certifications, volumes are growing. The bar needed raising.
QUALITY IN MOTION
The company has been revising its organization to ensure each process has the right people handling essential activities. It’s not just about certifications—it’s about reaching a level of precision and reliability that makes us a trusted partner even for the most demanding clients.
An industrial environment serving automotive, Oil&Gas, and marine sectors requires flexibility: “we move between developing custom products (special projects) and large volumes of repetitive components (OEM). Two different operating modes, same quality standards.
Plus, we have a full range of products we call Standard Specials—designed with features suited to typical custom product requirements (corrosion-resistant materials, extreme operating ranges, sector certifications) but available from catalog, with contained delivery times and costs.
THE SHIFT IN APPROACH
At SAIP, quality doesn’t start at final inspection. It’s built into product design integrated with process design, and even before that, through supply chain involvement based on clear, shared requirements.
It’s the result of coordination across all company areas.
WHAT MATTERS TO THE CLIENT
Customer satisfaction depends on several factors: ability to meet technical requirements, development within requested timeframes, consistent quality, competitive pricing.
We need to be fast and accurate. Improving quality means speeding up production with thorough feasibility analyses, minimizing errors, and creating robust processes that reduce problems and mistakes to a minimum.
NEXT STEPS
SAIP is revising KPIs for several company processes to make them more meaningful. “One of the most important projects we’re working on is improving data collection. The goal is to make it even more precise, especially during production, with daily analysis of scrap components.
Beyond this, we’re also improving our complaints management system: containment action within 48 hours maximum, rapid corrective actions, more effective problem solving.”
Quality isn’t just a department. It’s the mindset of a company that chooses every day to be #flowmaster and commits to living up to it.